Yes, we also operate during weekends and holidays, and the cost of service on these days may not necessarily be higher. Our pricing depends on the availability of our teams and vehicles, although weekends and the end of the month are typically busier periods due to calendar scheduling.

The basic quotation encompasses labor (moving crew), a commercial vehicle, complimentary moving pads, tools and equipment necessary for moving, dismantling and reassembling furniture, all applicable government charges and taxes, limited liability insurance, and travel time.

Yes, our movers can assist with packing your personal belongings and miscellaneous items on the day of the move. Please let us know in advance if you would like this service so that we can allocate the necessary time and resources to ensure everything is properly packed and transported. Please, keep in mind that packing supplies if not purchased upfront will be billed separately from the labor cost.

Yes, we provide furniture dismantling services as part of our moving assistance. Our skilled movers are equipped to dismantle and reassemble furniture as needed to ensure a smooth and efficient moving process. Please, note that any furniture made of pressed wood is easily broken when transported and disassembled. VanGuard Moving Express will accept shipment of pressed wood furniture items at the risk of the customer only.

If VanGuard Moving Express packs and safeguards items like electronics and TVs, they will fall under Limited Liability Coverage, which amounts to 60 cents per pound per article, capped at $50, unless you opt for additional Full Value Protection Insurance.

A travel time fee typically covers the time it takes for the moving crew to travel from their location to your current residence and then from your new destination back to the office. Yes, you are generally expected to pay for this fee as it accounts for the labor and resources involved in transporting the moving crew and equipment to and from your locations. It’s a standard practice in the moving industry to include travel time as part of the overall moving cost.

No, we don’t spring unexpected costs on our customers, provided that all relevant details are accurately disclosed before booking. We strongly advise communicating any specifics during the booking process, such as parking limitations, presence of elevators or stairs at the destination, packing requirements, and any exceptionally heavy items, as these factors could potentially incur additional charges.

We accept all major debit and credit cards, cash, Venmo, Zelle, certified cashier’s checks, or postal money orders. However, we regret to inform you that we do not accept personal checks.

During your move, our professional movers take great care in protecting your furniture. Each piece is meticulously quilt padded to shield it from scratches, dents, and other damage. We also use specialized wrapping materials to provide additional protection during transit. For items like TV screens and glass surface cabinets, we wrap them with bubble wrap before securing them in TV carton boxes and sealing them with tape. Sofas, particularly leather ones, are wrapped in sturdy moving blankets to prevent scratches when navigating tight spaces. With our comprehensive packing methods, your belongings are safeguarded throughout the entire moving process.”

A typical estimate for moving locally within a 20-mile radius, with a one-bedroom apartment and a team of two movers, suggests it usually requires about 3-4 hours to finish. However, since each moving scenario varies, it’s advisable to gauge the time required based on the volume of belongings to be transported.

Yes, we offer these services, falling within the Expedited Delivery option, with additional fees applicable for distances exceeding 500 miles of travel.

As plants are considered perishable goods, household goods carriers can only transport them for distances less than 150 miles, as per federal regulations. However, you might still have the option to transport them in your personal vehicle ensuring their safety during the move. If you have any queries regarding your move, feel free to discuss them with your VanGuard Moving Express agent.

Baby grand pianos demand careful handling and specialized expertise. To ensure its safety, we begin by shielding the piano with moving blankets before carefully dismantling its legs. Subsequently, we thoroughly wrap both the piano and its legs individually with moving pads, and then place them on a piano board for convenient transportation.

Items of extraordinary value necessitate prior declaration and must be recorded in inventory sheets; otherwise, the company bears no liability for them. It is strongly advised that you handle the transportation of such items personally.

Our top priority is safety, ensuring the protection of your belongings and the welfare of everyone participating in the move. Consequently, we offer the flexibility to reschedule or delay your move to a more suitable time and date. If rescheduling isn’t feasible, we can provide added safeguards by wrapping your items with stretch wrap and taking measures to protect the floors and walls of your residence.

Cancellation is an option, however, it will incur cancellation fees due to the dispatch of our crew and the associated fuel and travel expenses that have already been incurred.

No, you don’t need to provide tools for the movers. Our team comes fully equipped with all the necessary tools and equipment to handle the moving process efficiently.

We are always grateful to customers for their generous tips, and we respect their discretion and budget when it comes to tipping.

We recommend assessing the parking situation and the accessibility in advance. If possible, measure the width of the alley and communicate any potential obstacles or restrictions to the moving company. We will always come up and alternative solutions to ensure a smooth moving process. We advise evaluating the parking availability and accessibility beforehand. If possible, measure the width of the alley and inform the moving company of any obstacles or limitations. We will always offer alternative solutions to facilitate a seamless moving experience.

Reserving elevators will help speed up the move. If that’s not an option, it’s best to have everything prepared in advance, so the movers can focus on moving items instead of packing and organizing. Having an extra person on hand can also help make the process faster.

Yes, customers are responsible for obtaining all necessary parking permits and securing parking spots in advance.

If any item cannot fit into an elevator and needs to be carried upstairs, an accessorial services fee may apply for locations above the fourth floor to account for the strain on the movers’ backs. Please, inform us of these details in advance so that we can adequately prepare and offer the best possible solution.

Regrettably, as per our liability policy, we are unable to undertake any carpentry or installation tasks at residences. We recommend reaching out to appropriate services for assistance with these matters.

Under the Limited Liability Valuation option, a moving company will only be liable for up to 60 cents per pound per article for any items damaged or lost during the move. This option is provided free of charge.

We don’t directly sell insurance, but we’re happy to connect our customers with our insurance partners, such as Baker International or Global Relocation Insurance.

We have a structured process for handling damages and claims. If any damages occur during the move, please inform us immediately. We will provide you with the necessary forms to file a claim. Once the claim is submitted, our team will investigate the matter and work towards a resolution, which may include repair, replacement, or compensation, depending on the circumstances. Please note that the claim process may take up to 90 days to complete.

No, we are not a brokerage firm, nor are we affiliated with any van lines.

Yes, all our moving vans come fully equipped with a wide selection of packing supplies.

Sure, you can leave your clothes in the drawers, but please ensure there are no breakables or heavy items that could damage the drawers during transit. Typically, we advise emptying the drawers to avoid adding extra weight.

If a customer wishes to cancel or delay their shipment, or if they choose not to use the mover, they should promptly cancel the order. However, if the cancellation occurs more than three days after signing the order for service and paying the deposit, the mover reserves the right to charge a penalty and/or retain the deposit. Orders canceled within 14 days of the scheduled move will result in the forfeiture of the total deposit amount.

No, for safety reasons and in accordance with automobile insurance policies, moving companies are not permitted to transport passengers other than the moving personnel. We suggest considering alternative transportation options, such as taking a taxi.

Yes, we offer a climate-controlled storage facility at our location, providing both temporary and long-term storage services for our customers’ convenience. Our facility is secured with 24/7 video surveillance.

We advise customers to obtain all necessary information before booking and suggest making reservations as early as possible to secure their desired moving slot.

Junk removal is one of the services we offer to our customers, and there is a small fee for disposal as we utilize the local public recycling center.